Voice To Email Message Setup

• Step 1: write out your message script
• Step 2: record your message
• Step 3: upload your recorded message to the portal

Record your message

Professional Voice Over Recordings:

You can have your script professionally recorded in .mp3 audio file format as follows:

1. .mp3 audio file format. No other file format is supported
2. maximum of 5mb file size.
3. in the file name, avoid including special characters like “dot”. “space” “hyphen” and “underscore”.
4. long file names, including special characters like “dot”. “space” “hyphen” and “underscore” will be rejected.
5. uploading from Safari is problematic. Always upload from FireFox or Chrome.

PLEASE NOTE: all other file types and files over 5mb will be auto-rejected so to avoid potential disappointments please upload the correct file format.

Find A Professional Voice Over Service

To find a professional voice over service simply Google : Australian professional voice over services

Smart Phone Recordings

Apple iphone recordings are in .m4a format and not in .mp3 format. To convert .mp4 to .mp3 Google"How to convert a voice memo in .m4a to .mp3".

File Upload Fees and Charges:

1. Self-uploaded audio files are free to upload through our portal
2. Compliant .mp3 audio files emailed to us to upload through our portal on your behalf is $10 + GST per audio file paid in advance.
3. Non-compliant audio files emailed to us to convert to compliant .mp3 audio files and to upload through our portal on your behalf is $50 + GST per audio file paid in advance.

How To Test Your Voice To Email Feature

To test your new Voice2Email follow these simple steps:

1. Call your 1300/1800 number.
2. Listen to your Voice To Email greeting.
3. Leave a test message.
4. Open up your emails.
5. Look for the test message audio file.
6. Listen to the test message audio file.

FAQ

1. Q. How many voice messages will be saved in the email?
   A. A single voice message is attached to an email.
2. Q. How many emails can I have to receive a voice message?
   A. Up to 100 with the first email free and $1 (+ GST) per month for each additional email address.
3. Q. How can we access a voice message in the email?
   A. Open the voice message attachment with your preferred sound software.
4. Q. How can we save a voice message in the email?
   A. Click on the voice message attachment and save to your preferred downloads folder.
5. Q. In terms of history, how far back can we access the stored voice messages?
   A. We currently don’t store voice messages but will be doing so in our next upgrade in about 3 months.
6. Q. How long are the voice messages stored before they are deleted?
   A. We currently don’t store voice messages but will be doing so for 12 months in our next upgrade in about 3 months.
7. Q. Is it possible for the IT to access the voice message through API?
   A. We currently don’t permit access through our API but will be doing so in our next upgrade in about 3 months.

You can self-configure your IVR feature for free through your Customer Portal

To access your Customer Portal, you will need your 10 digits Customer ID and login password which we have previously emailed to you. If you have forgotten or lost your password then please go to Forgot Password Login

Announcement and Prompts Setup

Firstly, you need to think about what you want your callers to hear as an announcement. Then you will need to work out how many prompts you will need e.g. Prompt 1 for sales, Prompt 2 for accounts, Prompt 3 for technical support etc. and provide an audio file which includes all prompts..

If you wish to record your own announcement audio file and prompts audio file you will need to create a special recording file format in either of the following audio file specifications:

.MP3 files as follows:

1. Maximum of 5mb file size.
2. In the file name, avoid including special characters like “dot”. “space” “hyphen” and “underscore”.
3. Uploading from Safari is problematic. Always upload from FireFox or Chrome.

.WAV files as follows:

1. .wav file and;
2. PCM and;
3. 44.1kHz and;
4. 16 bit and;
5. mono and;
6. Maximum of 5mb file size.
7. In the file name, avoid including special characters like “dot”. “space” “hyphen” and “underscore”.
8. Uploading from Safari is problematic. Always upload from FireFox or Chrome.

PLEASE NOTE: all other file types and files over 5mb will be auto-rejected so to avoid potential disappointments please upload the correct file format.

Free Recording Software

To assist you to record your own special greeting/message you can download a simple and free sound recording program by ‘Google’ search for ‘Free audio recording software’.

We don’t offer technical support for recording programs/software. For technical support for recording programs/software please contact the recording programs/software manufacturer/developer.

Professional Recordings

If you prefer a professional voice over recording, you can purchase a recording from us. We quote by the number of words and turn around is just a few days. Please email us your voice over script for a quote at info@telcoworks.com.au

Premium Paid Assistance

Most customers choose to self-configure their IVR and Prompts but if you are short on time or not technically minded we can setup your IVR and Prompts service for you through our Premium Paid Assistance for a once off $50.00 (Ex GST) or $250 (Ex GST) for complex, multi-layered IVR.