About Private Mobile Phone Masking

When it comes to managing and optimising business communications, there are few things as flexible and multifaceted as a professional phone number.

Not only does a professional number offer a centralised communication point for your customers, it can also provide key features to improve internal operations.

One notable example is a programmable callback display and its associated sub-functions, such as phone number masking.

The addition of this feature to your business can provide multiple benefits to both yourself and your customers, especially alongside the marketing opportunities offered by 1800 and 1300 numbers.

Read on to learn more about how a callback display on professional phone numbers can help your business and its operations.

Private Mobile Phone Masking And Callback Display

A callback display, also known as callback software, is a feature that is commonly offered alongside a business phone number. Its main function is to offer staff members the ability to call customers from their mobile phones without displaying their personal numbers.

This feature is best suited for businesses that tend to have staff working from multiple locations, while on the go, or occasionally outside work hours. During these instances, staff may not have access to a business-provided telephone. Hence, they must make calls from their mobile phone.

However, calling customers from a mobile device typically displays a staff member’s personal phone number on the answering phone. This can cause issues with staff privacy, brand visibility, and even customer communications as there is no clear business phone number on display.

This is where the callback software comes into play, using direct inward dialling to re-route any mobile calls through a specific local number. That way, all customers receive a call from a professional caller ID, rather than a range of personal phone numbers.

What is Direct Inward Dialling?

In the context of a callback display, the Direct Inward Dialling (DID) is a number staff can call to initiate a call-forwarding feature within their business before reaching out to customers. In turn, the DID works as a caller ID for outbound calls, displaying a professional image with a local number variation.

Finally, the DID can also handle return calls from customers who were contacted through its caller ID. The route of return is based on the business's internal configurations.

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How To Use Private Mobile Masking

Step 1: You will need to apply for a virtual local number to your account. You can do this at: Choose A Local Number. Existing customers can apply for a new local number (DID) in their customer portal.

Step 2: Once you have applied for a new local number you will need to insert the Mobile Masking service.

Step 3: Add approved persons who can use Mobile Masking.

Step 4: Add an optional 4-to-6-digit security PIN.

Step 5: Select one of your pre-existing 1300/1800 numbers for return calls to divert to. Return calls will operate in the same way that the pre-existing 1300/1800 number is configured including all active features.

Benefits Programmable Callback Display

As a business owner, what other benefits come from integrating a programmable callback display into your business? Knowing the benefits this call feature offers can help you determine whether it should be integrated into your business to optimise telecommunications and brand awareness.

Notable benefits of a programmable callback display for businesses include:

  • Staff can make calls from anywhere in Australia from any phone, including their personal device, without compromising their private information.
  • Since external callers can dial directly to an internal number, there is no need to delegate time and resources to a reception or auto-attendant.
  • Boost brand visibility by masking all outbound calls with a local number, rather than the personal number of the staff member.
  • Ensures all return calls from customers are properly routed to the company itself.
  • With Telcowork's built-in return call software you can designate your own call routing configuration for customer return calls, which allows for more control over calls and staff resources.
  • The chance to designate your own call routing configuration for customer return calls, which allows for more control over calls and staff resources.
  • The addition of a secure PIN prevents fraud and security risks through telecommunications.
  • The straightforward process of callback displays means that you can spend more time benefiting from the service, rather than worrying about maintaining a professional caller ID or missing return calls.

Optimise Internal Business Operations With Telcoworks' Callback Function

When you use actual phone numbers from a professional service provider, there is no end to the features and benefits you can utilise. Improve your business operations and customer relations by integrating a callback display into your business phone number.

Telcoworks not only offers DID with their 1300 and 1800 toll-free numbers, but they can also set you up with an affordable Mobile Masking plans. These plans come with a range of features that you can also utilise to boost your business's success and inspire more satisfaction in your customers.

Contact us today to learn more about our available virtual numbers and how their features can improve your business.

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Customer Reviews

What our customers are saying

I called to find out how best to use the services that I had paid for and God blessed me with Ash who picked up... I have in the past found this company to have very good customer support people on the phone, but Ash was just a delight - helpful, ensured I got everything I asked answered and was prompt and professional and knew everything without wasting any time... loved it and 10 stars if they were here
Devin from Telcoworks was super responsive, knowledgeable and problem solved to find and offer solutions that worked for my business. Within a few hours he had set up my international telecommunication needs. I am seriously impressed! Cheers Richard M - The Stylesmiths
Signing up for a 1300 number with Telcoworks for our business was so easy. The value for money is outstanding as we have full control through their easy to use portal. The customer service I received from Kristen to setup what we needed through the portals was also very friendly and easy - thank you

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