Private Mobile Phone Masking And Callback Display
A callback display, also known as callback software, is a feature that is commonly offered alongside a business phone number. Its main function is to offer staff members the ability to call customers from their mobile phones without displaying their personal numbers.
This feature is best suited for businesses that tend to have staff working from multiple locations, while on the go, or occasionally outside work hours. During these instances, staff may not have access to a business-provided telephone. Hence, they must make calls from their mobile phone.
However, calling customers from a mobile device typically displays a staff member’s personal phone number on the answering phone. This can cause issues with staff privacy, brand visibility, and even customer communications as there is no clear business phone number on display.
This is where the callback software comes into play, using direct inward dialling to re-route any mobile calls through a specific local number. That way, all customers receive a call from a professional caller ID, rather than a range of personal phone numbers.
What is Direct Inward Dialling?
In the context of a callback display, the Direct Inward Dialling (DID) is a number staff can call to initiate a call-forwarding feature within their business before reaching out to customers. In turn, the DID works as a caller ID for outbound calls, displaying a professional image with a local number variation.
Finally, the DID can also handle return calls from customers who were contacted through its caller ID. The route of return is based on the business's internal configurations.
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