Announcement

Let's you insert a pre-recorded greeting or announcement message, introducing your business to the caller. Announcements can be placed anywhere throughout the routing configuration to play whatever you desire to your customers.

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Mobile to Mobile Overflow

You can program multiple phone numbers to dial one after another, with specified time out values for each phone number.

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Simultaneous Ringing

Allows you to set multiple phones to all receive the call at the same time, whoever answers takes the call. Note that if a phone is off or unavailable, the call may go to that phones voicemail if programmed, not allowing others to answer.

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Call Whisper

A programmable short recording that ONLY you hear when you answer a call, letting you know it came to you through the 1300/1800 number. We have generic recordings already uploaded; however, you can upload your own or use the text to speech function. This allows the caller ID number to also be received on your phone.

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Voice 2 Email

Just like a voicemail, however we email through the recording that the caller leaves, along with the call info - time/date, caller ID and allocated mailbox name. We have a generic recording already uploaded; however, you can upload your own or use the text to speech function.

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Round Robin

Calls take turns calling different phones (call 1 goes to phone A, the next call that comes through goes to phone B etc). Good for sharing calls amongst a sales or customer service team.

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Dedicated Caller ID

Set a dedicated number that will show on the receiving phone for every call that comes through via the 1300/1800 number. Save this number as a 'contact' in your phone with a label eg 1300 Call. If you choose this option, you will no longer see the the callers phone number, however it can be accessed via the Call Logs in the customer portal.

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Time Based Routing

You can set specific rules for different days of the week and times of the day, e.g Monday to Friday 9am to 5pm, call my mobile - all other times, go to voice 2 email. You can also set multiple rules in place to allow for you businesses requirements.

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IVR (Interactive Voice Response)

Allows you to configure customer selection-based routing where the caller can pick Option 1 for XX or option 2 for YY etc. You will need to upload custom recordings to use this function. We can provide you with further information on setting up this configuration if you need.

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Customer Reviews

What our customers are saying

I called to find out how best to use the services that I had paid for and God blessed me with Ash who picked up... I have in the past found this company to have very good customer support people on the phone, but Ash was just a delight - helpful, ensured I got everything I asked answered and was prompt and professional and knew everything without wasting any time... loved it and 10 stars if they were here
Devin from Telcoworks was super responsive, knowledgeable and problem solved to find and offer solutions that worked for my business. Within a few hours he had set up my international telecommunication needs. I am seriously impressed! Cheers Richard M - The Stylesmiths
Signing up for a 1300 number with Telcoworks for our business was so easy. The value for money is outstanding as we have full control through their easy to use portal. The customer service I received from Kristen to setup what we needed through the portals was also very friendly and easy - thank you

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