The Ultimate Guide To Searching 1800 Numbers In Australia

How to search for a suitable 1800 number in Australia

Finding the right 1800 number can positively impact your business’s accessibility and professionalism. Whether you’re looking for a simple, easy-to-remember number or a customised “Phonewords” number, the following sections will guide you through the entire process.

Using our search tool to find a suitable 1800 number

To begin your search for a suitable 1800 number for inbound calls, it’s essential to understand the different types of numbers available and their benefits.

1800 numbers are free for customers to call, a notable feature that can enhance your business’s image by providing a professional point of contact any customer will feel confident calling. They are particularly valuable for businesses aiming to improve customer service and expand their reach.

You can start your search using the 1800 numbers database lookup tool. This tool provides a comprehensive list of available 1800 numbers, allowing you to browse through various options. When choosing to purchase a number, consider factors such as ease of recall, alignment with your brand, and the potential impact on your marketing efforts.

Different types of 1800 numbers include:

Standard 1800 Numbers: These are simple numeric sequences that are easy to remember and dial.

Custom 1800 Numbers: These numbers often include specific patterns or repetitions that make them more memorable.

Premium 1800 Numbers: Highly sought-after numbers that may command a higher price due to their desirability.

How to find a suitable Phonewords 1800 number

For a more customised option, you might consider Phonewords. Phonewords use letters associated with numbers on a telephone keypad to create memorable words or phrases for calls (e.g. 1800-FLOWERS). These phone words are particularly effective in marketing and brand recall as they are easier for customers to remember and can be a powerful tool for building brand recognition.

Phonewords offer several unique advantages that your business may be looking for out of a professional phone number, including:

Brand Recognition: A Phonewords number can significantly boost your brand recognition and generate memory recall.

Marketing Impact: Easy-to-remember numbers can be effectively used in marketing campaigns to attract and retain customers.

Customer Convenience: Simplifying the process for customers to contact you can enhance customer satisfaction and loyalty, while also reducing the likelihood of dialling the number wrong.

Tips to finding a suitable 1800 number for your business

If you’re looking to find a suitable 1800 number for your business, it’s best to initially weigh all the costs and benefits of the number types before making a decision. Considering critical areas such as the number’s intended purposes and your budget can help narrow down potential options and single out which number your business can find success with.

Determine your purpose

Before starting your search for an 1800 number, it’s crucial to determine the primary purpose for acquiring one.

Are you aiming to enhance customer service by requesting phone calls? Improving marketing efforts,? Alternatively, are you simply searching for free numbers to provide a toll-free contact point for your customers?

Understanding your business number and main objective will guide your decision-making process. Ultimately helping you choose and purchase a number that aligns with your business goals.

Consider memorability vs. cost

When choosing an 1800 number account, it’s essential to balance memorability with the cost to pay. Phonewords, which convert a numeric sequence into a word form or phrase, can be highly memorable and effective in marketing. However, they may come at a higher cost.

Thus, here are some strategies to think about when looking to balance memorability against cost:

Creative Brainstorming: Think creatively about potential Phonewords that align with your brand. Consider using words that reflect your business’s products, services, or values.

Market Research: Conduct market research to identify what type of inbound numbers resonate most with your target audience.

Cost-Benefit Analysis: Evaluate the potential return on investment for more expensive Phonewords against simpler numeric sequences.

Understanding availabilities

Availability of 1800 numbers varies depending on the type of number you’re looking for. Some may be harder to acquire due to their rarity or higher cost, while others may be easily accessible with a trusted number provider.

Generally, the available 1800 numbers in the market can be divided into two categories:

Normal 1800 Numbers: These numbers usually come from a readily available pool and are assigned on a first-come, first-served basis. Pricing can vary based on demand and the provider.

Smart numbers (Phonewords): These are regulated and sold by ACMA, which can then be acquired through a provider. They can be more expensive to connect due to their customised nature and marketing potential. Prices can range in cost depending on the available smartnumbers and the desirability of the inbound number.

Businesses interested in Smartnumbers must check their availability through ACMA and secure hosting for the type of services connected from a provider like Telcoworks.

Check included features

When selecting a connection to an 1800 number, it’s important to consider the additional features that come with it. These features can greatly enhance your business operations and customer interactions, so always look for the ones you think your business needs.

Here are some common features to look for:

Call Forwarding: Allows calls to be directed to different phone lines or locations, ensuring your business won’t miss a call.

Voicemail: Provides a way for customers to leave messages if no one is available to take the call.

Call Analytics: Offers insights into call patterns, durations, and origins, helping businesses to analyse and improve their customer service.

Interactive Voice Response (IVR): Enables automated responses to guide callers to the appropriate department or information source.

Frequently asked questions

How to check if an 1800 number is available?

You can check the availability of an 1800 number using the search tools provided by service providers like Telcoworks or directly through ACMA’s Smartnumbers platform. These tools allow you to browse and select your digits from the current pool or database of available numbers.

Can I find out who a phone number belongs to in Australia?

Yes, you can use reverse lookup services or contact your local call service provider to get information on the owner of a specific phone number. However, access to this information may be restricted due to local privacy regulations.