How To Call A 1300 Number From Overseas

How To Call A 1300 Number From Overseas

1300 numbers are one of the most popular numbers for businesses in Australia. They offer many great benefits for businesses and customers, such as toll-free numbers charged at a local rate.

However, what happens if you need to call from outside of Australia? You'll need to dial the number different from how you usually would call.

So read on to find out how to call a 1300 number overseas.

Does calling a 1300 number work for all countries?

Due to diverse technological and network capabilities, attempting to call a 1300 number from overseas doesn't guarantee success for all countries.

While countries like the USA, UK, New Zealand, Hong Kong, and Singapore usually support these calls, success rates vary widely.

You might struggle more in places like South America due to different technology and network services.

To be sure, you'll want to check with your provider, as not all countries can connect to Australian 1300 numbers.

Things to know when calling from overseas

You have to worry about more than just getting the correct number.

Make sure that you've considered these things so that your overseas call has the best chance of connecting.

Mind the time zone difference

Australia has three main time zones that all differ considerably from Europe and the Americas. Australian Western Standard Time (AWST): UTC +8:00, Australian Central Standard Time (ACST): UTC +9:30 and Australian Eastern Standard Time (AEST): UTC +10:00.

You'll also have to factor in that some states use daylight saving time from October to April when the clocks move forward an hour. If in doubt, Google the current time in the location you are calling.

This makes sure that you're calling at a time when the office is going to be opening. You don't want to be spending money connecting to a call that's not going to get through to a person.

Consider public holidays

Australia has seven national public holidays a year and state-specific holidays on top of that. During these public holidays, most businesses will be closed. If your call isn't getting through, then check that you're not trying to call on a public holiday.

Know the business hours

As well as knowing the timezone you should also check the business hours. While some large companies might have a 24-hour call centre, smaller businesses will only operate during standard business hours.

Expect higher calling rates

There isn't a standard rate at which your call will be charged as each provider sets their rates. But, you should be aware that it's likely going to be higher.

There might be an international support number

While a 1300 number is normal for most businesses to use inside of Australia, it's possible that they also have a more international friendly option. It's worth searching for the company to see what other numbers are available as these might have a higher chance of connecting and cost less. You could also reach out to their support team first if time isn't of the essence.

Why your call to a 1300 number might fail

Despite your efforts, your call to a 1300 number might fail due to various technology and network issues.

The success of your call isn't just about dialling the correct numbers; it's heavily influenced by the technology and network availability both in your country and Australia.

For example, if you're calling from South America, you might find it particularly challenging to connect due to lower call completion rates than calls from the UK or Europe.

This discrepancy arises because network services, call costs, and the compatibility of local exchanges with international calls play important roles.

Can you call a 1300 number without a phone?

Yes, you can reach a 1300 number without relying on a conventional phone line.

Online calling services or Voice over Internet Protocol (VoIP) platforms offer a viable solution.

These methods allow you to take incoming calls or dial 1300 numbers using an internet connection.

Zoom and Skype are well-known VoIP options, although you would have to check that it's possible with each provider.

Looking for a reliable 1300 number?

If your business requires a 1300 number, then get in touch with Telcoworks.

We provide a range of reliable 1300 numbers to suit your business needs.

Once you've chosen your new inbound number, you can set it up in 10 minutes.

It's a simple process, so get your new 1300 number here to set your business up for success.

If you already have an existing number, we can transfer it over.

Plus, you can get a range of features, such as call tracking, to determine how many calls you’re receiving.

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