Discover the ins and outs of what 1800 numbers cost and dive into the various charges for both callers and business owners and uncover the business benefits of opting for a 1800 number.

Explore our toll free number lucky dip and learn how to choose the perfect 1800 smart number for your business needs here.

How Do Call Charges Work for Both Callers and Account Holders?

Call charges for 1800 numbers are typically free for the caller.

For account holders, charges may include monthly plan fees, included calls, and additional costs for extra features or usage beyond the account holder plan’s limits.

Callers

Callers typically don’t incur any charges, which is an attractive feature for business and mobile phone owners. Costs can vary depending on the plan, so it’s essential to cross-reference this with Telcoworks’ services and plans to get a clear understanding of what the account holder will pay.

Account Holder

As an account holder with Telcoworks, renting a 1800 number comes with specific costs tailored to suit various needs.

Unlimited Promo 1800 Number plan

Ideal for small businesses, priced at $20 per month, inclusive of unlimited calls and Small-Business-Grade call management features. This starts off your plan for three months as a promotion and then you move up to the Unlimited 1800 Number Plan.

Unlimited 1800 Number plan

Suitable for growing businesses, priced at $40 per month, offering unlimited calls and enhanced Small-Business-Grade call management and routing features.

High Call Volume 1800 Number plan

Designed for larger enterprises, priced at $0 per month, includes 3.75c/min call rates for the first three months moving to 7.5c/min. This plan includes Enterprise-Grade call management call routing features with Integrated Voice Response (IVR).

Factors that Affect the Cost of Using a 1800 Number

From service provider pricing to call volume and usage, several elements can impact the overall expenses associated with a 1800 number.

Call Volume, Origin, and Usage

The number of incoming calls received from which device, the origin of the call, and the duration of these incoming calls may impact the overall cost.

Higher incoming call volumes or longer call durations may result in increased charges depending on the chosen subscription, especially if the plan doesn’t include unlimited calls.

Australian 1800 numbers are accessible from phones across the globe, provided the account owner has arranged call-routing or their telecommunications company supports international calls.

It’s important to consider extra fees when dialling a 1800 number from abroad, as international calls typically come with added expenses.

It’s advisable to review your current phone plan, as certain service providers may prohibit international calls to 1800 numbers.

To reach an Australian 1800 number from overseas, dial:

001 (international dial-out code) +61 (country code) +1800xxxxxx (1800 number)

Additional Features and Services

Opting to pay for extra features like call forwarding, voicemail, or advanced call management system solutions can add to the overall cost of using a 1800 number.

These optional services can enhance the functionality and efficiency of your mobile calls intake and business communications but may come with additional charges depending on your pricing model.

Call Routing and Features

Choosing additional features like vanity numbers (or memorable numbers which are typically more costly) call forwarding and voicemail can add to the overall cost of your 1800 number.

While these features enhance communication and encourage customers, it’s essential to consider their cost and choose options that offer the best value for your business.

Choosing a telecommunications provider that offers these as inclusions at a set fee within a plan is best.

Are there any Free 1800 Numbers to Purchase in Australia?

Yes, some service providers in Australia offer free 1800 numbers. These free numbers often just need to be hosted in a plan.

Lucky Dip Numbers

Telcoworks provides a selection of 'lucky dip' toll free numbers, offering the advantages of a 1800 number at budget-friendly prices. The process is straightforward:

Pick from our available Free 1800 Lucky Dip Numbers.
Select your 1800 number hosting plan.
Fill in your business information.
Test your new 1800 number with a trial call.

How to Choose the Right 1800 Number for Your Business

Choosing the right 1800 number for your business is a crucial decision that can impact your branding, customer perception, and communication efficiency.

Here are some key factors to consider when selecting an 1800 number.

What Types of 1800 Numbers Are There?

There are two types of 1800 numbers - 'memorable flash numbers' and 'free pool numbers', each with its own advantages.

Telcoworks assists in comparing the two types to make the best decision for your business needs.

1800 Free pool numbers: Ideal for start-ups, these 1800 numbers are more affordable but may lack distinct memorability.

1800 Premium numbers: These are hand-picked 1800 numbers, ideal for small business with enhanced memorability.

1800 Flash numbers: These are highly memorable 1800 numbers, ideal for businesses seeking high value branding & marketing.

Memorability

Opt for a number that is easy to remember and resonates with your brand or business name. A catchy and memorable phone number can make it easier for customers to recall and contact you.

Relevance

Ensure the number aligns with your business’s industry and will speak to your target audience.

For instance, a number with specific digits related to your industry or services can help in creating a stronger connection with your customers.

Features and Flexibility

Consider the features offered by different service providers, such as call and routing options, voicemail, and other call reporting tools.

Costs

Evaluate the pricing plans and charges associated with different 1800 numbers and look for a plan that offers a good balance between cost-effectiveness and the features you require.

By carefully considering these factors, you can choose the right number, a 1800 number that not only meets your business needs but also enhances your brand’s image and customer engagement.

Frequently Asked Questions

Does it Cost to Call 1800 Numbers?

No, callers in Australia do not incur any charges when calling 1800 numbers. These calls are free from both landlines and mobile phones within Australia.

Is it free to call 1800 numbers?

Yes, 1800 numbers are free for callers within Australia. There are no call charges associated with dialling these numbers from either landlines or mobile phones.

Do You Get Charged for 1800 Calls?

No, callers are not charged for making calls to 1800 numbers in Australia. These calls are toll-free, free calls meaning there are no costs associated for the caller.

How Do I Get a 1800 Number in Australia?

To obtain a 1800 number with Telcoworks, simply visit our Apply page on our website. Choose from our range of plans tailored to suit various business needs, and follow the easy steps to set up your account.

Can I Transfer My Existing 1800 Number to Telcoworks?

Yes, Telcoworks offers number porting services, allowing you to transfer your existing 1800 number from another provider. Our friendly team will assist you through the seamless transfer process, ensuring minimal downtime and uninterrupted service for your business.