What is a 1300 number, and what is it used for?
A 1300 number is a 10 digit Australian business phone number used for inbound calls. 1300 numbers are used as a contact point for Australian businesses, to capture customers nationwide. As 1300 numbers are inbound only, it means you can’t use them for outgoing calls. In certain cases, some callers may incur a nominal fee when dialling a 1300 number.
1300 numbers allow you to have flexibility over managing where, when and how incoming calls to your business are answered. You can assign answerpoints based on your business needs, whether it’s an answering service, a mobile phone, office phone or a landline.
Why a 1300 number is important considering your business size
Regardless of where you are in your business journey, a 1300 number is important for many reasons.
Startups
If you run a startup or you’re opening a business for the first time, you should consider getting a 1300 number. Not only will this make your business seem large and credible, it may also improve customer confidence and trust in your services or products. A business with a mobile or personal number may cause customers to think you are not a credible business. Having a customised business number can instantly make your business appear trustworthy and well established. This may convert more customers and generate more businesses.
A 1300 number may also give you a competitive advantage over your competitors, especially if they don’t already have a 1300 number. Due to the ability to customise 1300 numbers to suit your business, it can help you stand out amongst others.
Additionally, a 1300 number gives your business a national presence, regardless of business size. As the number can be routed to any device, this allows you to take calls from anywhere. This is highly beneficial if you have multiple remote employees or operate in many locations.
Enterprise businesses
If you own an enterprise business, a 1300 number has a range of benefits you should consider. It can help you boost your businesses credibility, due to the memorability of the number. This can influence customers' confidence when contacting your business.
Additionally, a 1300 number helps you grow your business without sacrificing your personal boundaries, or disrupting work-life balance. Using a personal mobile number may blur the line between work and personal time. This may also add stress as customers may be contacting you at all hours regarding your products or services. Using a 1300 number instead will help you better manage your days. You can redirect the call to another department, or a live answering service for weekend or after-hour calls.
Owning a 1300 number can be a cost effective solution for your enterprise business in the long run. From only $10 a month, you can route customer calls to relevant answerpoints, dive into call reporting insights or even customise your business introduction. You can get better control over your business calls and customise it to the way you want.
Whether you’re a startup or a large corporation, a 1300 number is a great addition to your business to handle communications with greater professionalism and efficiency.