What Are the Rules For 1300 Numbers Right of Use?
The rules for 1300 numbers right of use and lease liability are dictated by multiple different telecommunications policies and industry codes. There are general rules that relate to how service providers can allocate, transfer or surrender 1300 phone numbers, as well as rules relating to:
Porting a number: These rules outline that telco providers must port numbers to other providers when requested, without delay or refusal across mobiles and local numbers.
Giving information to the IPND: Service providers must give correct information regarding public business numbers to the Integrated Public Number Database (IPND) manager, Telstra.
Paying the yearly numbering charge: Service providers must pay a fee each year to the ACMA for the numbers they use.
We have provided a brief outline of some key rules for 1300 numbers right of use. For a comprehensive view of the rules of business number right-of-use, visit the ACMA phone number rule guide, which provides a complete breakdown of the rules and links to the relevant policies and codes.
What Happens When 1300 Numbers Right of Use Rules Are Broken?
Breaking 1300 number right of use rules can have serious consequences for telecommunications providers and businesses. As outlined by the ACMA, their actions for rule breaches can include:
Issuing a formal warning
Giving a penalty
Taking legal action
The consequences of rule breaches should not be taken lightly. In 2021, Telstra paid a penalty of 1.5 million dollars to ACMA for violating phone number porting requirements when they refused to port local numbers of customers who decided to change providers.
If you do not want to face substantial fines for your business, maintaining compliance with right-of-use rules is a must.