Difference Between 1300 and 13 Phone Numbers

For businesses, choosing which type of business number to use can be difficult. That is why, in this guide, we have explored the main differences between 1300 and 13 phone numbers. That way, we can help businesses like yours make informed decisions in choosing the right number for your needs.

What is a 1300 Number?

A 1300 number, also known as a 1-300 number, is a type of inbound number that allows businesses to receive calls from customers anywhere in Australia. When a customer calls a 1300 number, the call is routed through networks to the business receiving the call without any additional cost.

This number’s main selling point is how they split call costs between the caller and the business. However, additional key features of a 1300 number include:

Digits: 1300 numbers are 10 digits long.

Non-Geographical: 1300 numbers are virtual numbers, meaning they are not tied to a specific location in Australia.

Cost to Callers: Callers are charged the same price as a local call, regardless of their location within Australia.

Network Connectivity: The 1300 number service connects with various other networks (such as outbound, mobile, satellite, and VoIP) to deliver the call to the business.

Business Expense: The business receiving the call incurs the cost of the inbound call that is split with the caller.

Features and Benefits of a 1300 Number For Your Business

So, why choose a 1300 number for your business out of the alternatives out there? Here are some of the features and benefits that a 1300 number can bring to your business::

Cost-effective: 1300 numbers are generally considered to be cost-effective, both for the account holder and the caller.

Professional image: Recognised as an Australian business number, a 1300 number improves your brand image by signalling to customers you are an established business.

Nationwide presence: 1300 numbers allow people from all over the country to call at the local rate, acting as a nationwide point of contact for your business.

Call management features: Features like call routing, voice prompt menus, and answering services allow you to manage incoming calls more efficiently and provide better customer service.

Monitoring and recording: Access call monitoring and recording features to manage staff internally and improve the call management processes.

Scalability: The versatility of 1300 numbers allows them to be tailored to meet the needs of your business, making them a great addition to any growing company.

What is a 13 Number?

Similar to 1300 numbers, a 13 number is an inbound business phone number that allows businesses to receive calls from customers Australia-wide, splitting calling costs between the account holder and caller.

13 numbers have some distinct features from 1300 numbers, but share many similarities. Here are the key features of a 13 number that business owners may be looking for:

Digits: 13 numbers are 6 digits long.

Non-Geographical: 13 numbers are non-geographical, meaning they are not tied to a specific location in Australia.

Cost to Callers: Callers are charged the same price as a local call, regardless of their location within Australia.

Network Connectivity: The 13 number service connects with various other networks (such as outbound, mobile, satellite, and VoIP) to deliver the call to the business.

Business Expense: The business receiving the call incurs the cost of the inbound call that is split with the caller, and also needs to pay a hefty annual surcharge for their 13 number to the government.

Features and Benefits of a 13 Number For Your Business

Again, 13 numbers have similar features and benefits as 1300, with differences in cost and number of digits:

Memorable: Since they only contain 6 digits, 13 numbers are highly memorable, making them desirable for marketing campaigns.

Professional image: Recognised as an Australian business number, a 13 number improves your brand image signalling to customers you are an established business.

Nationwide presence: 13 numbers allow people from all over the country to call at the local rate, acting as a nationwide point of contact for your business.

Call management features: Features like call routing, voice prompt menus, and answering services allow you to manage incoming calls more efficiently and provide better customer service.

Monitoring and recording: Access call monitoring and recording features to manage staff internally and improve the call management processes.

Scalability: The versatility of 13 numbers allows them to be tailored to meet the needs of your business, making them a great addition to any growing company.

What is the Difference Between 1300 and 13 Phone Numbers?

Features1300 Numbers13 Numbers
Number digits1300 XXX XXX13 XX XX
Cost to CallerCallers from landlines are charged local rates, and mobile callers are subject to their carriers' fees.Callers from landlines are charged local rates, and mobile callers are subject to their carriers' fees.
Cost to the account holderIncoming call charges are split between the caller and the account holder. Numbers are leased from telco providers starting at $0 per month.Incoming call charges are split between the caller and the account holder. Numbers are leased from telco providers, and an additional annual surcharge is charged by the government.
Key benefitsMore cost effective.More memorable.

Why Choose a 1300 Number For Your Business?

In this digital age, choosing a more affordable 1300 number over a costly 13 number just makes sense. Memorable numbers are becoming less relevant in today’s world where most people don’t even need to memorise their own partner’s numbers, and business numbers can be called by pressing a button on a search engine.

Contact Telcoworks today to get a professional and affordable 1300 number to level up your business’s image and customer service capabilities.

AVAILABLE 1300 NUMBERS

FAQs

How Much Does a 13 Phone Number Cost?

In Australia, calls to 13 numbers from any fixed line are charged at a standard local rate, while mobile rates vary by carrier. Besides setup and monthly costs, there is an additional government surcharge for 13 numbers, amounting to $7,980 per year.

Are 13 Numbers Free From Mobiles?

Calls to 13 numbers from mobile phones are billed at rates set by the caller’s mobile carrier. These charges are typically higher than those from landlines and can vary between service providers.

What is the Difference Between 13 and 1800 Numbers?

13 numbers have 6 digits, while 1800 numbers have 10 digits. The call cost is split between the caller and business for 13 numbers where the caller is charged at the local rate, whereas 1800 numbers are toll-free, meaning they are free to call and the bill is footed by the account holder.

Customer Reviews

What our customers are saying

I called to find out how best to use the services that I had paid for and God blessed me with Ash who picked up... I have in the past found this company to have very good customer support people on the phone, but Ash was just a delight - helpful, ensured I got everything I asked answered and was prompt and professional and knew everything without wasting any time... loved it and 10 stars if they were here
Devin from Telcoworks was super responsive, knowledgeable and problem solved to find and offer solutions that worked for my business. Within a few hours he had set up my international telecommunication needs. I am seriously impressed! Cheers Richard M - The Stylesmiths
Signing up for a 1300 number with Telcoworks for our business was so easy. The value for money is outstanding as we have full control through their easy to use portal. The customer service I received from Kristen to setup what we needed through the portals was also very friendly and easy - thank you

Partners