The Ultimate 1300 Numbers Cost Guide

Using a 1300 number or local call number is a cost-efficient way for businesses to manage incoming calls. 1300 call costs vary based on whether the call originates from a landline or mobile and is split between the account holder and the caller.

Landline callers are charged local call rates no matter where they call from in Australia, and mobile phone users are subject to their carrier’s charges.

How much do 1300 numbers cost?

The cost of a 1300 number for the caller and account holder depends on whether the call is made or answered from a landline or mobile phone. Landline callers are charged local call rates and mobile callers are charged different amounts depending on their mobile carriers plan and policies.

Ultimately, 1300 number calls are charged to both the caller and the business. Businesses pay a monthly fee for a 1300 number service plan plus rates that apply to incoming calls. They are a cost-effective and popular inbound number choice for businesses seeking efficient client communication.

How do call charges work for both callers and account holders?

The cost of a 1300 number for the caller and account holder depends on whether the call is made or answered from a landline or mobile phone. Landline callers are charged local call rates and mobile callers are charged different amounts depending on their mobile carriers plan and policies.

1300 number calls are charged differently for callers and account holders. Here, we break down the costs for callers and account holders for 1300 calls:

Caller

The caller is charged local call rates if calling from a landline, and usual mobile phone rates that vary with their service provider and specific phone plan.

For example, some phone plans include free 1300 calls as part of their plan, so no additional fees apply. Some plans may not include 1300 calls and will charge a toll based on factors like call duration or time of day.

Account Holder

When it comes to 1300 numbers, knowing the price breakdown is key to making the right choice for your business. At Telcoworks, we’ve crafted 3 plans designed to suit every budget and business requirement:

Small Business $5 Plan
  • Monthly Price: $5 Paid Yearly In Advance
  • Includes all calls to mobile and landline at 15c/min.
  • Includes essential call management features at no extra cost.
Small Business $10 Plan
  • Monthly Price: $10 Paid Yearly In Advance
  • Includes all calls to mobile and landline at 7.5c/min.
  • Includes essential call management features at no extra cost.
Small Business $40 Unlimited Plan
  • Monthly Price: $40 Paid Yearly In Advance.
  • Includes all calls to mobile and landline at $0/min
  • Includes essential call management features at no extra cost.
High Volume Enterprise Business Plan
  • Monthly Price: $0.
  • Diverting only to a dedicated landline
  • All Calls to dedicated landline at 7.5c/min

Plus, with our Free 1300 Lucky Dip Numbers, you can secure a standard non-memorable 1300 number for free with no lease fees.

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Factors that affect the cost of using a 1300 number

At Telcoworks, our charges are based on a few different variables:

  • Call volume: We have different plans depending on your call volume, with low call volume starting at 15c/min per minute.
  • Landline or mobile: The call cost charges will vary depending on whether the caller and the account holder are using a landline or mobile phone.
  • Local calls or national calls: Call costs may vary based on caller location.
  • Call length: The length of the call will affect call costs for plans charged on a price-per-minute basis.

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Benefits of investing in a 1300 number for your business

Better customer service

Redirect incoming calls to a line of your choice, improving customer service communication and reducing missed incoming calls.

Enhanced brand identity

A 1300 virtual business phone number elevates your business’s perceived professionalism as a recognised and trusted business number across Australia.

Increased engagement

Customise 1300 numbers by forming a memorable word or repeating numbers, increasing customer engagement.

Easier lead tracking

Use different 1300 numbers for distinct marketing strategies to analyse lead generation through monitoring inbound calls.

Are 1300 numbers free in Australia?

1300 numbers are not free to call in Australia unless on a mobile or landline unlimited plan with your telecommunications provider.

When dialling a 1300 number from an Australian landline, callers are billed at the standard local call rate at typically a small, flat fee unless you are on an unlimited plan with your telecommunications provider.

For calls to 1300 numbers from mobile phones, charges are applied based on timing and determined by the caller’s mobile carrier unless you are on an unlimited plan with your telecommunications provider.

Are there any free 1300 numbers available?

You can secure a FREE 1300 number from our Free 1300 Lucky Dip Numbers. These numbers are 'random', and so do not contain lease fees that apply to numbers that are designed to be memorable or create words.

Our free numbers are available so that you can access the business benefits of a 1300 number without worrying about leasing fees. Get a 1300 Number with Telcoworks today and discover what our services can do for your business.

Frequently asked questions

Are 1300 numbers worth it?

Yes, 1300 numbers are worth it for businesses. Not only will a 1300 number enhance your brand image, but also provide you with useful call management features that allow you to efficiently monitor your customer communication channels.

Are 1300 numbers free to call?

In Australia, 1300 numbers are not toll-free. When dialled from an Australian landline, callers are billed at a local rate but most businesses are on unlimited plan with their landline provider.

Is it free to call a 1300 number from a mobile?

In Australia, 1300 numbers are not toll-free. When dialled from an Australian landline, callers are billed at a local rate but most businesses are on unlimited plan with their landline provider. Mobile calls to 1300 numbers are subject to the timing-based charges set by the caller’s mobile carrier but most businesses are on unlimited plan with their mobile provider.

Is a 1300 number different to an 1800 number?

The difference between 1300 and 1800 numbers lies in how they are charged. 1800 numbers are free to the caller which is why they are also known as toll-free numbers and free call numbers. 1300 calls cost both the caller and account holder money unless the account holder is a small business unlimited calls plan.

What is the average cost of a 1300 number?

For a free 1300 number, monthly plans start at $5 per month. Charges vary based on call volume, call times and the number itself. For example, a generic free 1300 lucky dip number on the small business $5 plan will cost a total of $60 ($5 x 12 months) + 15c/min.

Can I transfer my existing number to a 1300 number?

Porting (transferring) your existing number to a 1300 number is straightforward. You’ll need your number, current provider’s name, and your account number. Then you just need to fill out our 1300 number transfer form and wait for processing.

Can I transfer my existing number to a 1300 number?

Choosing the right 1300 number and plan means aligning your choice with your business strategy. Different call management options and phone number types suit different business models and sizes. Therefore, mapping out how each plan will best benefit your business is important to finding your preferred monthly call plan.

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Customer Reviews

What our customers are saying

I called to find out how best to use the services that I had paid for and God blessed me with Ash who picked up... I have in the past found this company to have very good customer support people on the phone, but Ash was just a delight - helpful, ensured I got everything I asked answered and was prompt and professional and knew everything without wasting any time... loved it and 10 stars if they were here
Devin from Telcoworks was super responsive, knowledgeable and problem solved to find and offer solutions that worked for my business. Within a few hours he had set up my international telecommunication needs. I am seriously impressed! Cheers Richard M - The Stylesmiths
Signing up for a 1300 number with Telcoworks for our business was so easy. The value for money is outstanding as we have full control through their easy to use portal. The customer service I received from Kristen to setup what we needed through the portals was also very friendly and easy - thank you

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