Pay In Arrears (Post-Pay)FAQ

 

About Direct Debit

Direct Debit means we offer you credit in advance and you pay your invoice automatically through a bank account or credit card direct debit authority.

Benefits Of Paying By Direct Debit Authority
  • Invoices are paid automatically.
  • Invoices are paid in arrears.
  • Payments can be auto-deducted through your nominated Australian bank account or your Visa, Mastercard or Amex credit card.
  • You can make additional payments 24/7 through TBILL. No fees apply.
  • If your invoice less than $3 or is in credit the balance will be automatically rolled over to the next month.

What direct debit fees do I pay?

The following fees apply:

  1. Bank account direct debit: Flat $1.00 per month regardless of invoice amount. Most popular method.
  2. Credit card direct debit: Visa, Mastercard - Minimum $1.00 or 1.5% whichever is the greater. AMEX - Minimum $1.00 or 2.0% whichever is the greater.
  3. Failed direct debit: $5 fee for each emailed Default Notification.

What if my direct debit fails to pay (dishonours)?

If your financial institution fails to honour our request for payment, it will give us its reason. We will then notify you of the bank's reason for the non-payment. You are then to pay us within seven (7) days of our notification to pay.

If we don't receive payment by way of cleared funds within fourteen (14) days of our "Payment Default Notice" to pay then your services will be auto-suspended without further notice and your account will be transferred over to Pay In Advance (Pre-Paid).

 

Please Note: only cleared bank funds will be applied to your account. Payment by personal/business/bank cheque attracts a $10 administrative handling fee.

How do I apply to setup a Credit Card direct debit authority?

How do I apply to setup a Bank Account direct debit authority?