Products And
Services Index

1. 1300 Number FAQs
2. 1300 Number List
3. 1800 Number FAQs
4. 1800 Number List
5. IVR
6. Virtual Office
7. Voice 2 Email
8. Fax 2 Email

1300 NumbersIVR


About Interactive Voice Response (IVR Call Forwarding)

Call forwarding is known as Interactive Voice Response (IVR) and can be attached to any Velox Telco 1300 or 1800 number. IVR is designed to lead your customers through two or more menu buttons to enable them to connect to the most appropriate section/department of your business.

IVR Call Forwarding Benefits:

  • Forward callers to different section/department phone numbers in your business.
  • Forward callers to specific people in your organisation.
  • Use it to promote your various products or services.
  • No software required.
  • No hardware required.

Calling to different sections/departments:

  • For sales... please press 1.
  • For customer service... please press 2.
  • For accounts... please press 3.
  • To speak to an operator... please press 4.

Calling to specific people:

  • For Mandy... please press 1.
  • For Steven... please press 2.
  • For Harry... please press 3.
  • To speak to an operator... please press 4.

Promoting different products or services:

  • For information about Product A... please press 1.
  • For information about Product B... please press 2.
  • For information about Repairs... please press 3.
  • For after-hours emergency service... press 4.

State Based IVR Call Forwarding:

  • For Queensland callers... please press 1.
  • For NSW callers... please press 2.
  • For Victorian callers... please press 3.
  • For SA callers... Please press 4.
  • For ACT callers... please press 5.
  • For Tasmanian callers... please press 6.
  • For WA callers... please press 7.
  • For NT callers... please press 8.

Widely accepted by the general public, connecting an IVR system is a proven solution for streamlining your inbound customer calls and increasing your internal productivity efficiencies.

How much does IVR Call Forwarding cost?

Standard IVR is a free included feature with every 1300 or 1800 Number on every plan. There is no recurring monthly fee and no hefty setup fee. Complex, multilayered IVR price on request.

How do I order my IVR Call Forwarding?

IVR Call Forwarding is set up in 3 easy steps:

  • Step 1: Sign-up for a new 1300/1800 number or connect your new 1300/1800 SmartNumber or transfer your existing 1300/1800 Number to us.
  • Step 2: Create your audio files.
  • Step 3: Upload your audio files onto our network.

Once you have uploaded your files, your IVR will be automatically connected and ready to receive calls.

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