Monthly lease fees and other fees and charges are deducted from your Top Up Business Account balance daily. Call charges are deducted from your Top Up Business Account balance at the conclusion of the call. All other fees and charges are deducted from your Top Up Business Account balance as and when applied to your account. Also, your Top Up Business Account balance will drop when a monthly invoice is created which immedately deducts all fees and charges at the time of the invoice bill-run.
To avoid auto-suspension of services you need to Top-Up your credit. You can add funds (top-up) to your account online through your Customer Toolbox
Suspension of services does not mean your account is cancelled. You still pay the recurring monthly plan fee even if you don't take any calls or use the service.
You can view the amount that was deducted from your available credit by viewing your most recent invoice. You can download you innvoices through your Customer Toolbox.
To find out more about Billing And Payments visit Billing Policies.
One of the most common reasons a service is not working is that your Top Up Business Account has run out of credit.
Top Up Business Account's are required to keep their account balances in credit 24/7 to avoid auto-suspension. If your credit balance is zero or negative (not in credit) your service has been auto-suspended. This means your service(s) will remain suspended, acruing fees and charges, until you "Top-Up" your account to pay your Top Up Business Account arrears plus pay extra to bring your account into a credit balance.
To un-suspend your service(s) you need to Top-up your credit. You can Top-up by logging into your Customer Toolbox and making an online Top-Up payment with your visa, mastercard or AMEX credit/debit card.
Your service(s) will be restored instantly upon making a successful payment through the Customer Toolbox. If you make payment by other means e.g. Bpay the restoration of each service may take up to 3 working days after receipt of cleared funds.
To avoid running out of credit, we have a number of options in place in your Customer Toolbox to asist you to maintain your account in credit. However, it is entirly your reapoanbilty to ensure to do not run out of credit particulary after business hours.
Your Customer Toolbox is a real-time web based user interface. Unlike the rest of our competitors, you can change your 1300/1800 number destination in real-time 24/7 from any where in the world.
You must enter your destination number/s in the following format or your service/s will not function.
Your 1300 Number hosting plan includes one free destination change per service per invoice month. Thereafter, 10c ($0.10) + GST per destination change per service per month.