Products And
Services Index

1. 1300 Number FAQs
2. 1300 Number List
3. 1800 Number FAQs
4. 1800 Number List
5. IVR
6. Virtual Office
7. Voice 2 Email
8. Fax 2 Email

1800 Numbers Explained

We are excited to announce we are now an agent for FYI Telco Pty Ltd.

1300 Numbers and 1800 Numbers - The Difference

Network Description:

Both 1300 numbers and 1800 numbers are described as inbound services hosted on an inbound network. Other networks include outbound, mobile, satellite, Voip etc.


Virtual Numbers:

Both 1300 numbers and 1800 numbers are described as virtual numbers because they "piggy-back" other network services such as landline, mobile, Voip, Voice2Email, Fax2Email, Live Answer etc.

Real Difference:

1300 and 1800 numbers only differ in call charge types.

1300 caller connection fee: Yes, at the cost of a local call to anywhere across Australia.

1800 caller connection fee: No connection fee for a 1800 caller.

However, mobile callers calling into a 1300 or 1800 number may be are charged by their own mobile network.

3 Types 0f 1800 Numbers:

  • 1800 Lucky Dip Numbers™: These are standard generic type 1800 numbers owned by the Australian Communications and Media Authority (ACMA) and issued to Telecommunication Providers. A 1800 Lucky Dip Number™ contains a random mix of 6 numbers after the “1800″. You can view our list of currently available 1800 Lucky Dip Numbers™ by clicking here
  • 1800 Flash Numbers™: These are easy recall 1800 numbers known as Flash Numbers™. Flash Numbers™ are a combination of sequential numbers or double and triples digits. You can view our list of currently available 1800 Flash Numbers™ by clicking here.
  • 1800 PhoneWords: These are 1800 numbers that form words but can have serious "over-dial" issues. For more information about "over-dial" issues visit Australian Communication Media Authority's Fact Sheet: What is 'overdialling' and why can it be a problem?.

1800 Number Benefits:

  • $5 A Month Hosting - NO CATCHES:
    You can start on just $5 per month hosting + call costs. Suits small start-up businesses.
  • Real Time 1800 Number Divert:
    You can change where your 1800 numbers diverts real time, anytime. Just login, change your diversion (answer point) and then submit your change to activate live.
  • Each 1800 Number Comes With Loads Of Free Featues:

    We offer heavily discounted Promotional Rates compared to our main competitors. We do this to give new customers an opportunity to trial our range of included features.

    Every 1800 Number Service Plan includes the following features:

    • Real-time diversion (answerpoint) changes at no charge
    • 1800 numbers can divet direct to IP address
    • Voice To Email (or Fax To Email)
    • Real-time call records
    • Call Overflows (Diversions)
    • IVR
    • Time based Routing
    • Simiteneuos Ringing
    • Text to Voice audio file creation
    • Auto-Top Up
    • Pay by Bpay
    • and much more...
  • Instant Online 1800 Lucky Dip Number™ Activation:
    If you choose a 1800 Lucky Dip Numbers™ you can have it instantly activated online, realtime. (Excludes 1800 Flash Numbers™, 1800 SmartNumbers and 1800 number transfers to us)
  • No Lock-In Contracts:
    If a Telco insists on a term contract, walk away. We don't have term contracts. You can transfer your account at anytime. Just give us one calendar month's notice.
  • No Setup Fee:
    Some Telcos are charging between $19 and $100 to setup an 1800 number. What benefit do you receive for paying them a set-up fee? We charge nothing to setup your 1800 number.
  • No Cancellation Fee:
    Just give us one full calendar month's notice to cancel your 1800 number service. Beware of hidden 1800 Number cancellation fees. If they have a 1800 Number cancellation fee, walk away.
  • No Flagfall:
    We don't charge you any 1800 Number Flag-fall on any landline or mobile calls terminating in Australia.
  • Calls Charged By The Second:
    Some Telcos charge 1800 calls in 30 second blocks. We charges all 1800 calls only in one second increments after the first minute.
  • We have 1800 Number Plans That Suit Your Daily Call Spend:

    We are the first to bring you multiple choice discount plans based upon your daily call spend. The higher your call spend, the greater the discount.


    You can work out the right plan by way of a simple calculation. Assume an average call is 2 minutes. One mobile call per business day is about 40 minutes per month (20 business days x 2 minutes per call). The best plan for one x 2 minute mobile call per business day is the $15 Mini-Saver Plan. The $5 Startup Plan suits startups expecting only a few calls per month through the startup phase.

We are excited to announce we are now an agent for FYI Telco Pty Ltd.


To view the best plans around visit FYI Telco Plans


New 1300 Number Online Signup New 1800 Number Online Signup

Want Instant Answers?

For fast answers about this product or other products and services please call our friendly staff on 1800 87 87 88 or go to our Contact Us page.


We would welcome your enquiry.


Lucky Dip Numbers™ and Flash Numbers™ are Trade Marks of Flash Numbers Pty Ltd.


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